| Chap 5 - Language | Chap 6 - Non-Verbal | Chap 7 - Listening | Chap 8 - Emotions | Random Chap 5-8 |
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| 50 | 50 | 50 | 50 | 50 |
| Final Question | ||||
Rules that tell us what uses and interpretations of a message are appropriate in a given context are:
Rules that tell us what uses and interpretations of a message are appropriate in a given context are:
Pragmatic rules
The statement “Claudia is a beautiful person” is an example of which characteristic of language?
The statement “Claudia is a beautiful person” is an example of which characteristic of language?
Static evaluation
The fact that love means many things, ranging from “Eros” (romantic love) to agape (selfless love), suggests which quality of language?
The fact that love means many things, ranging from “Eros” (romantic love) to agape (selfless love), suggests which quality of language?
Ambiguity
Saying “You look nice” instead of “That shade of blue looks good on you” is an example of:
Saying “You look nice” instead of “That shade of blue looks good on you” is an example of:
Abstraction.
Communication researchers call the process of adapting one's speech style to match that of others with whom the communicator wants to identify
Communication researchers call the process of adapting one's speech style to match that of others with whom the communicator wants to identify
Convergence
Nonverbal communication is best defined as what?
Nonverbal communication is best defined as what?
Messages expressed by nonlinguistic means
Which type of nonverbal communication is considered the most noticeable?
Which type of nonverbal communication is considered the most noticeable?
Face and eyes
Nonverbal messages are best at communicating what?
Nonverbal messages are best at communicating what?
Feelings.
Liars tend to have more _____________ than truth–tellers.
Liars tend to have more _____________ than truth–tellers.
Pauses
“Um,” “er,” and “uh” are referred to as what?
“Um,” “er,” and “uh” are referred to as what?
Disfluencies.
Research on listening reveals that people remember about how much of what they hear immediately after hearing it?
Research on listening reveals that people remember about how much of what they hear immediately after hearing it?
Half
Researcher Ellen Langer uses what terms to describe the way that we listen?
Researcher Ellen Langer uses what terms to describe the way that we listen?
Mindful & Mindless
“Are you busy Sunday evening?” is an example of a question that does what?
“Are you busy Sunday evening?” is an example of a question that does what?
Carries a hidden agenda
What is the difference between an empathizing response and a supporting response?
What is the difference between an empathizing response and a supporting response?
A supporting response is less reflective and more directive.
Silent listening is defined as what?
Silent listening is defined as what?
Listening attentively with nonverbal responses.
An increased heartbeat, a rise in blood pressure, and an increase in adrenaline secretions are all part of which emotional component?
An increased heartbeat, a rise in blood pressure, and an increase in adrenaline secretions are all part of which emotional component?
Physiological changes
Research on emotions in the workplace indicate that expressing emotions at work is:
Research on emotions in the workplace indicate that expressing emotions at work is:
Inappropriate
Recognizing what is an important step in minimizing debilitative emotions?
Recognizing what is an important step in minimizing debilitative emotions?
Your activating events
One of the important guidelines for expressing emotions is the ability to recognize what?
One of the important guidelines for expressing emotions is the ability to recognize what?
The difference between feeling and acting.
Feeling apologetic when you are not at fault is a symptom of which fallacy?
Feeling apologetic when you are not at fault is a symptom of which fallacy?
Approval
Members of what kind of cultures are more likely to discourage expression of negative emotions?
Members of what kind of cultures are more likely to discourage expression of negative emotions?
Collectivist
The experience of fright, joy, or anger comes primarily from what?
The experience of fright, joy, or anger comes primarily from what?
The label we give these experiences.
Restating in your own words what you thought a speaker has told you is known as what?
Restating in your own words what you thought a speaker has told you is known as what?
Paraphrasing
Teaching kids to “go potty” instead of “urinating in the toilet bowl” is an example of what?
Teaching kids to “go potty” instead of “urinating in the toilet bowl” is an example of what?
A euphemism
Using emphasis and tone of voice to change a statement's meaning to the opposite is called what
Using emphasis and tone of voice to change a statement's meaning to the opposite is called what
Sarcasm
What should I review for the written portion
What should I review for the written portion
The Types of Non-Verbal Communication
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