Abstraction.
Pragmatic rules
Face and eyes
Pauses
Listening attentively with nonverbal responses.
Messages expressed by nonlinguistic means
Inappropriate
Your activating events
Sarcasm
Convergence
Feelings.
Paraphrasing
A supporting response is less reflective and more directive.
Collectivist
Approval
The label we give these experiences.
Ambiguity
Physiological changes
A euphemism
The difference between feeling and acting.
Static evaluation
Disfluencies.
Half
Carries a hidden agenda
Mindful & Mindless
Nonverbal communication is best defined as what?
Liars tend to have more _____________ than truth–tellers.
Members of what kind of cultures are more likely to discourage expression of negative emotions?
Silent listening is defined as what?
Saying “You look nice” instead of “That shade of blue looks good on you” is an example of:
Recognizing what is an important step in minimizing debilitative emotions?
Nonverbal messages are best at communicating what?
“Are you busy Sunday evening?” is an example of a question that does what?
Research on listening reveals that people remember about how much of what they hear immediately after hearing it?
Researcher Ellen Langer uses what terms to describe the way that we listen?
The experience of fright, joy, or anger comes primarily from what?
The fact that love means many things, ranging from “Eros” (romantic love) to agape (selfless love), suggests which quality of language?
Restating in your own words what you thought a speaker has told you is known as what?
Using emphasis and tone of voice to change a statement's meaning to the opposite is called what
An increased heartbeat, a rise in blood pressure, and an increase in adrenaline secretions are all part of which emotional component?
Feeling apologetic when you are not at fault is a symptom of which fallacy?
Which type of nonverbal communication is considered the most noticeable?
“Um,” “er,” and “uh” are referred to as what?
What is the difference between an empathizing response and a supporting response?
The statement “Claudia is a beautiful person” is an example of which characteristic of language?
Teaching kids to “go potty” instead of “urinating in the toilet bowl” is an example of what?
One of the important guidelines for expressing emotions is the ability to recognize what?
Communication researchers call the process of adapting one's speech style to match that of others with whom the communicator wants to identify
Rules that tell us what uses and interpretations of a message are appropriate in a given context are:
Research on emotions in the workplace indicate that expressing emotions at work is:
