| Chap 5 - Language | ||
| #1 | Rules that tell us what uses and interpretations of a message are appropriate in a given context are: | Pragmatic rules |
| #2 | The statement “Claudia is a beautiful person” is an example of which characteristic of language? | Static evaluation |
| #3 | The fact that love means many things, ranging from “Eros” (romantic love) to agape (selfless love), suggests which quality of language? | Ambiguity |
| #4 | Saying “You look nice” instead of “That shade of blue looks good on you” is an example of: | Abstraction. |
| #5 | Communication researchers call the process of adapting one's speech style to match that of others with whom the communicator wants to identify | Convergence |
| Chap 6 - Non-Verbal | ||
| #1 | Nonverbal communication is best defined as what? | Messages expressed by nonlinguistic means |
| #2 | Which type of nonverbal communication is considered the most noticeable? | Face and eyes |
| #3 | Nonverbal messages are best at communicating what? | Feelings. |
| #4 | Liars tend to have more _____________ than truth–tellers. | Pauses |
| #5 | “Um,” “er,” and “uh” are referred to as what? | Disfluencies. |
| Chap 7 - Listening | ||
| #1 | Research on listening reveals that people remember about how much of what they hear immediately after hearing it? | Half |
| #2 | Researcher Ellen Langer uses what terms to describe the way that we listen? | Mindful & Mindless |
| #3 | “Are you busy Sunday evening?” is an example of a question that does what? | Carries a hidden agenda |
| #4 | What is the difference between an empathizing response and a supporting response? | A supporting response is less reflective and more directive. |
| #5 | Silent listening is defined as what? | Listening attentively with nonverbal responses. |
| Chap 8 - Emotions | ||
| #1 | An increased heartbeat, a rise in blood pressure, and an increase in adrenaline secretions are all part of which emotional component? | Physiological changes |
| #2 | Research on emotions in the workplace indicate that expressing emotions at work is: | Inappropriate |
| #3 | Recognizing what is an important step in minimizing debilitative emotions? | Your activating events |
| #4 | One of the important guidelines for expressing emotions is the ability to recognize what? | The difference between feeling and acting. |
| #5 | Feeling apologetic when you are not at fault is a symptom of which fallacy? | Approval |
| Random Chap 5-8 | ||
| #1 | Members of what kind of cultures are more likely to discourage expression of negative emotions? | Collectivist |
| #2 | The experience of fright, joy, or anger comes primarily from what? | The label we give these experiences. |
| #3 | Restating in your own words what you thought a speaker has told you is known as what? | Paraphrasing |
| #4 | Teaching kids to “go potty” instead of “urinating in the toilet bowl” is an example of what? | A euphemism |
| #5 | Using emphasis and tone of voice to change a statement's meaning to the opposite is called what | Sarcasm |
| Final Question | |
| What should I review for the written portion | The Types of Non-Verbal Communication |