| Thank You Notes | ||
| #1 | Texting, emailing, or making a phone call are appropriate substitutes for writing a thank you note. True or false? |
False |
| #2 | What should you do when thanking someone for money? |
Never reference the exact amount. Thank them for their kindness or generousity. |
| #3 | A thank you note should always begin with |
The date |
| #4 | What are the four parts of the body of a thank you note? |
Express your gratitude Discuss use Mention the past/allude to the future Grace |
| #5 | Correctly format the date, salutation, and closing for a thank you note. |
October 1, 2015
Dear Mr. Neal,
Yours truly, Erica |
| Email/Texting/Cell Phones | ||
| #1 | What do you do if your phone rings in a business meeting? |
It would never ring, because I would have turned it off or on silent before the meeting and it would be put away. |
| #2 | Emails should always begin with... |
a salutation |
| #3 | An email should never be sent without a... |
Subject |
| #4 | True or false? A spelling and grammar check is not necessary before sending an email. |
False |
| #5 | Are abbrievations appropriate or inappropriate? |
Inappropriate and confusing |
| Standard Courtesies | ||
| #1 | In any scenario, who should hold the door open? |
Whoever gets there first |
| #2 | At an interview, do you stand for males or females? |
Both |
| #3 | If someone says something you don't hear, your response should be? |
'I'm sorry. Could you please say that again?' |
| #4 | One of your guests seems reluctant to socialize. What should you do? |
Try to encourage him or her, but do not force it. |
| #5 | When you receive a compliment, you should... |
accept it gracefully. |
| Greetings | ||
| #1 | The best way to jump start a conversation is with... |
a common topic (i.e. weather). |
| #2 | If you forget someone's name, simply say... |
'Sorry it has been one of those days. Could you please remind me of your name?' |
| #3 | If someone forgets to introduce you, should you move on or speak up? |
Speak up! |
| #4 | When you introduce two people, it makes sense to mention...
what they do for a living OR their hobbies. |
What they do for a living |
| #5 | Write a proper introduction. |
'Ms. Boss, I'd like you to meet our client, Mr. Smith.' |
| Dining | ||
| #1 | What should you do when you dislike the food you are served? |
Be polite! Eat as much as you can. |
| #2 | When eating at a fine dining restaraunt, what is the golden rule about which silverware to use? |
Work from the outside in |
| #3 | You drop you fork on the floor. Now what? |
Leave it and ask for a clean one. |
| #4 | How much should you tip your server? |
20% |
| #5 | Where do you place your napkin when you get up from the table to use the restroom? |
On your chair |
| Final Question | |
| Your dog goes to the bathroom on your neighbor's lawn. What should you do? | Pick it up with a bag and throw it away! |